Refund policy

We want you to love what you buy from us. If something is not right, this page explains what you can return, how to do it, and how refunds work. It forms part of our Terms of Service.

Nothing on this page limits your rights under South African consumer law. Where we restrict change of mind returns, that never affects your rights if goods are defective, incorrect, or do not match their description or your agreed order.

1. Your seven day right to cancel an online order

If you bought from us online, you may cancel your order without giving a reason and without penalty within seven days of receiving the goods. This right comes from the Electronic Communications and Transactions Act.

Tell us in writing at info@fortheloveofsilk.co.za within the seven days, and return the item to us in the condition you received it. The only cost you carry is the direct cost of sending it back. We refund you in full within 30 days of your cancellation.

This right does not apply to goods made to your specifications or clearly personalised, such as bespoke scarves, custom prints, custom dyed fabric and made to measure garments. See section 6.

2. Returns for fit on silk clothing and pyjamas

Separately from your right above, we accept returns of standard size ready made silk shirts and pyjamas for a refund if the fit is not right. This applies whether you bought online or in our boutique.

Please let us know within seven calendar days of delivery, or of your purchase in store. Items must be:

• unworn, apart from a careful fitting
• unwashed and unaltered
• free from stains, perfume, deodorant marks, fragrance and damage
• returned with their tags attached

Return courier fee is covered by you.

Choosing your size. Silk is most comfortable with a little room to move, so we recommend a slightly relaxed fit. Please check the measurements in the Sizing tab on each product before you order. For pyjamas, consider one size larger, particularly if you are between sizes or prefer a roomier fit. If you are unsure, contact us before you buy and we will help.

3. Bedding

Unused, unwashed standard bedding may be returned within seven days under our fit and change of mind policy. Please check bedding dimensions before you use or wash it.

Bedding that has been slept on or washed cannot be returned for change of mind. Custom size and personalised bedding is covered in section 6.

4. Eye masks, pillowcases, underwear and intimate garments

For hygiene reasons, we do not accept change of mind returns of:

• eye masks
• underwear, including boxer shorts sold as underwear
• other intimate garments
• pillowcases that have been slept on, worn or washed

This does not limit any statutory cancellation right you may have, or your rights if an item is defective.

5. Fabric sold by the metre

Please inspect your fabric for colour, quantity and visible flaws before you cut, wash or sew it. If anything looks wrong, contact us straight away and keep the fabric so that we can assess it.

We do not accept change of mind returns of fabric that has been cut, washed or otherwise altered. If you believe the fabric had a defect, we assess that separately under consumer law, even after cutting.

6. Made to measure, personalised and bespoke orders

Garments made to your measurements, and products made to your approved specifications, cannot be returned for change of mind or fit if they match the order you approved. This includes bespoke and one off scarves, custom prints, custom dyed fabric, and custom size or personalised bedding.

Please check every measurement and specification carefully before you approve your order. If we have not followed what was agreed, contact us and we will put it right.

7. Faulty, incorrect or misdescribed goods

The Consumer Protection Act protects you if goods are defective, are not what you ordered, or do not match their description.

• Wrong item or not as described. Tell us as soon as you can. We will arrange collection and replace the item or refund you, at no cost to you.
• Defects within six months. If goods fail to meet the quality standard the Act protects within six months of delivery, you may return them at our risk and expense. You choose whether we repair or replace the item, or refund you.
• No forced credit notes. We will not insist on a credit note where the law entitles you to a refund.

We inspect products before dispatch and, where possible, with you at collection. This does not affect your rights for defects that only become apparent later.

Damage caused by misuse, or by care that goes against the instructions supplied with the product, is not a manufacturing defect. Please follow the care instructions on each product page. We assess every concern individually.

8. Sale items

Final sale items cannot be returned. Your rights for faulty, incorrect or misdescribed goods apply to sale items in full.

9. How to return something

1. Contact us first. Email info@fortheloveofsilk.co.za or use our Contact page with your order number, the item, the reason for the return, and photographs if there is a problem with it. Please do not send anything back before you hear from us.
2. We confirm the details. We reply with the return address and how to send the item. We generally respond within one working day.
3. Pack it carefully. Use the original packaging where possible, with tags attached for fit returns.
4. We check and refund. Once the item reaches us and we have checked it, we process your refund.

10. Refunds

Refunds go back to the original payment method. For cancellations under section 1, we refund you within 30 days of your cancellation.

How long the money takes to reflect after we process it depends on your bank or payment provider.

11. Questions

If you are not sure whether something can be returned, ask us before you send it. Email info@fortheloveofsilk.co.za, call 084 069 2669, or visit us at Shop 30, Cape Quarter Lifestyle Village, 27 Somerset Rd, Green Point, Cape Town, 8001.